SMART Return Solutions for Modern Retail

Building a seamless and scalable reverse logistics network

Managing returns efficiently

Managing returns efficiently across both online and in-store channels has become an increasingly complex challenge for retailers and logistics providers. With rising customer expectations and growing eCommerce volumes, traditional return processes are often costly, time-consuming, and fragmented—leading to friction for both businesses and consumers.

Logistics Solutions - Smart Lockers and More

To address this, smart lockers and self-service kiosks are emerging as effective, contactless solutions that streamline the return journey. These digital touchpoints offer customers a quick, convenient way to drop off items without waiting in line or interacting with staff—whether they're returning an online order or an in-store purchase. At the same time, they enable businesses to optimize operations by reducing manual handling, accelerating processing times, and cutting return-related costs.

Supply Chain - Logistics Network

By integrating these self-service return hubs into the broader supply chain, retailers can build a seamless and scalable reverse logistics network that meets the needs of the modern omnichannel shopper. This hybrid model not only bridges the gap between eCommerce and brick-and-mortar experiences but also enhances transparency, speed, and customer satisfaction—making returns faster, easier, and more efficient for everyone involved.

Case Studies

15 Apr
2025

Case Study

Panasonic Connect Asia Successfully Deployed the In-Airport Self Collection Locker Trial at Changi Airport, Terminal 2 Departure Hall

Panasonic Connect Asia Successfully Deployed the In-Airport Self Collection Locker Trial at Changi Airport, Terminal 2 Departure Hall

13 Aug
2024

Case Study

SingPost POPDrop self-service box solution

In March 2024, Singapore Post awarded the project “POPDrop, a self-service box solution” to Panasonic Connect Asia

13 Mar
2024

Case Study

Self-Service Face Recognition Armoury Kiosk showcased at Singapore Police Force (SPF) Workplan Seminar & Exhibition 2023

Panasonic Connect Asia announced the showcase of Automated Armoury System held at Singapore Police Force Work Plan Seminar and Exhibition 2023 on 12 and 13 May 2023.

18 May
2023

Case Study

Panasonic Completes 500 Parcel Lockers Island-wide in Singapore for Pick Network

Panasonic Connect Asia today announced the completion of the 500 parcel lockers installation for the Parcel Locker Network System.

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