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SMART Return Solutions for Modern Retail
Building a seamless and scalable reverse logistics network
Managing returns efficiently
Managing returns efficiently across both online and in-store channels has become an increasingly complex challenge for retailers and logistics providers. With rising customer expectations and growing eCommerce volumes, traditional return processes are often costly, time-consuming, and fragmented—leading to friction for both businesses and consumers.
Logistics Solutions - Smart Lockers and More
To address this, smart lockers and self-service kiosks are emerging as effective, contactless solutions that streamline the return journey. These digital touchpoints offer customers a quick, convenient way to drop off items without waiting in line or interacting with staff—whether they're returning an online order or an in-store purchase. At the same time, they enable businesses to optimize operations by reducing manual handling, accelerating processing times, and cutting return-related costs.
Supply Chain - Logistics Network
By integrating these self-service return hubs into the broader supply chain, retailers can build a seamless and scalable reverse logistics network that meets the needs of the modern omnichannel shopper. This hybrid model not only bridges the gap between eCommerce and brick-and-mortar experiences but also enhances transparency, speed, and customer satisfaction—making returns faster, easier, and more efficient for everyone involved.
Case Studies
2025
Case Study
Panasonic Connect Asia Successfully Deployed the In-Airport Self Collection Locker Trial at Changi Airport, Terminal 2 Departure Hall
Panasonic Connect Asia Successfully Deployed the In-Airport Self Collection Locker Trial at Changi Airport, Terminal 2 Departure Hall
2024
Case Study
SingPost POPDrop self-service box solution
In March 2024, Singapore Post awarded the project “POPDrop, a self-service box solution” to Panasonic Connect Asia
2024
Case Study
Self-Service Face Recognition Armoury Kiosk showcased at Singapore Police Force (SPF) Workplan Seminar & Exhibition 2023
Panasonic Connect Asia announced the showcase of Automated Armoury System held at Singapore Police Force Work Plan Seminar and Exhibition 2023 on 12 and 13 May 2023.
2023
Case Study
Panasonic Completes 500 Parcel Lockers Island-wide in Singapore for Pick Network
Panasonic Connect Asia today announced the completion of the 500 parcel lockers installation for the Parcel Locker Network System.
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