Service for Robot & Welding
We are there for our customers even after completion of the purchase. By using one of our systems, you have opted for a premium product that also allows you to benefit from our customer service.
Flexible maintenance
Panasonic offers comprehensive maintenance options: from primary maintenance to bolt-on options according to individual demands, flexible warranty extensions, price cap options to machine option bundles.
With annual on-site service, Panasonic makes sure your chosen solution works as effectively as possible. That includes a 24/7 service hotline, inspection as well as the calibration of smart factory solutions.
As part of our maintenance bolt-on options, our customers can choose from individual warranty extensions and even price cap rates.
For total control of costs over the lifecycle, the TCO maintenance life plan covers a timespan of ten years with annual service (including calibration), head checker analysis and overhaul service.
Part of the maintenance benefits for software products are remote system health checks, software service fee reduction, and development prioritization.
Even a license transfer service and free upgrade licenses are part of our maintenance service.
Our Service Competences
PLAT
On-line monitoring of m/c performance
Consulting
Quality
Performance
Customer Satisfaction
Metrology
CetaQ measurements
Better calibration
Success for CP & CPK
Process
New process trends ahead of technology
Training
Dedicated customer classes
Service
Installation
Modification - ECN
Project Management
Software
Installation
Updates
Maintenance Solution
Contact / Support
General Enquiries
Panasonic Factory Solutions Asia Pacific Pte. Ltd.
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6861 6655
Corporate Communications/Public Relations
Darren Lim
Corporate Compliance & Quality Office
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6860 5364
Mounting Solutions Enquiries
Panasonic Factory Solutions Integration Systems Malaysia Sdn. Bhd. (PFSISMY)
B-10-3, Northpoint, Mid Valley City, No. 1, Medan Syed Putra, Wilayah Persekutuan, 59200 Kuala Lumpur, Malaysia
Email: pfsismy.sales@gg.jp.panasonic.com
Panasonic Factory Solutions Integration Systems (Thailand) Co., Ltd. (PFSISTH) Building, Unit No.1903, 19th Floor, 1788 SINGHA COMPLEX, New Phetchaburi, Bang Kapi, Huai Khwang, Bangkok 10310, Thailand
Sales Enquiries
FA Sales Department (FA Sales)
Panasonic Machine Sales Software & IoT
Customise Equipment & System Integration
Tel: (65) 68605266, (65) 68605286, (65) 6860 5341
Email: fasales@sg.panasonic.com
Parts Solutions Department (PSD)
Spare Parts / Repair Sales
Tel: (65) 68602001
Email: parts.sales@sg.panasonic.com
Customer Solutions Department (CSD)
CS Helpdesk & General Inquiry
(Operational Hours: 8:00am to 7:45pm)
Tel: (65) 68602001
Career Opportunities/Human Resource
Human Resource Department
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6861 6655
Email: hr.pfsap@sg.panasonic.com
Your Service Contact
Our service team is happy to assist you during our office hours from Monday - Friday 08:00-18:00.
Spare Parts
We supply original Panasonic spare parts in the shortest amount of time. High plant availability help you to plan your productivity.
- Checking spare parts availability
- Repair processing
- Original Panasonic spare parts
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