Service for Smart Factory Solutions

You need help? Let our Panasonic Service Team assist you!

Panasonic Factory Solutions exemplifies service excellence through its unwavering commitment to client collaboration. With a legacy of delivering tailored support worldwide, the company sets the standard optimizing service and elevating overall performance. From initial consultation to ongoing support, Panasonic Factory Solutions remains a steadfast partner backed by a skilled workforce and trusted technologies.

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Flexible maintenance

Panasonic offers comprehensive maintenance options: from primary maintenance to bolt-on options according to individual demands, flexible warranty extensions, price cap options to machine option bundles.

With annual on-site service, Panasonic makes sure your chosen solution works as effectively as possible. That includes a 24/7 service hotline, inspection as well as the calibration of smart factory solutions.

As part of our maintenance bolt-on options, our customers can choose from individual warranty extensions and even price cap rates.

For total control of costs over the lifecycle, the TCO maintenance life plan covers a timespan of ten years with annual service (including calibration), head checker analysis and overhaul service.

Part of the maintenance benefits for software products are remote system health checks, software service fee reduction, and development prioritization.

Even a license transfer service and free upgrade licenses are part of our maintenance service.

Maintenance concept service SMT

Your Service Contact

Our service team is happy to assist you during our office hours from Monday - Friday 08:00-18:00. 

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Our Service Competences

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On-line monitoring of m/c performance

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Customer Satisfaction

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CetaQ measurements
Better calibration
Success for CP & CPK

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New process trends ahead of technology

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Dedicated customer classes

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Modification - ECN
Project Management

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Maintenance Solution

Contact / Support

General Enquiries

Panasonic Factory Solutions Asia Pacific Pte. Ltd.
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6861 6655

Corporate Communications/Public Relations

Darren Lim
Corporate Compliance & Quality Office
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6860 5364


Mounting Solutions Enquiries

Panasonic Factory Solutions Integration Systems Malaysia Sdn. Bhd. (PFSISMY)
B-10-3, Northpoint, Mid Valley City, No. 1, Medan Syed Putra, Wilayah Persekutuan, 59200 Kuala Lumpur, Malaysia


Panasonic Factory Solutions Integration Systems (Thailand) Co., Ltd. (PFSISTH) Building, Unit No.1903, 19th Floor, 1788 SINGHA COMPLEX, New Phetchaburi, Bang Kapi, Huai Khwang, Bangkok 10310, Thailand


Sales Enquiries

FA Sales Department (FA Sales)
Panasonic Machine Sales Software & IoT
Customise Equipment & System Integration
Tel: (65) 68605266, (65) 68605286, (65) 6860 5341


Parts Solutions Department (PSD)
Spare Parts / Repair Sales
Tel: (65) 68602001


Customer Solutions Department (CSD)
CS Helpdesk & General Inquiry
(Operational Hours: 8:00am to 7:45pm)
Tel: (65) 68602001


Career Opportunities/Human Resource

Human Resource Department
285 Jalan Ahmad Ibrahim, Singapore 639931
Tel: (65) 6861 6655