KÄRCHER DELIVERS TECHNICAL SERVICE EXCELLENCE WITH PANASONIC TOUGHBOOK

At Kärcher, everything revolves around effective cleaning machines from the everyday to the unusual - and the company's top priority is customer service. Equipping the technicians with the reliable & flexible Panasonic TOUGHBOOK 33 allows them to focus on what is important: excellent customer service.

Introduction

The world market leader, Kärcher prides itself in offering the right cleaning machine - whether for private driveways and garden paths or commercial applications, such as factory buildings, facades or for specialist applications. Innovation is an important factor in driving growth. The results of research and development are impressive: around 90 percent of all products are only five years old or younger. Competent and fast service is critical in supporting this machinery and their customers.

In Germany, around 100 technicians handle all maintenance and repairs on site. They use their Panasonic TOUGHBOOK devices every day as an indispensable work tool for work at a variety of locations.

Paperless work processes as a basis for success

The service technicians at Kärcher have been working almost completely paperless for well over ten years. The prerequisite is that all operational and administrative activities can be managed with a device that is reliable, even under the stressful conditions of everyday mobile work. Historically, Kärcher had chosen the Panasonic TOUGHBOOK 54 and the device had proven to be a reliable work companion. "That is why Panasonic was chosen as the supplier for our next digitization step to further improve customer service and efficiency," said Tobias Türk. "It was the quality of the TOUGHBOOK devices and also the support from Panasonic."